Shipping Policy
 

Policy

 

Effective date: [Month Day, Year]

 

Thank you for shopping with DIME SZNN. Please review the following shipping information before placing your order.

 

Order Processing

 

In-stock orders are generally processed within [2–4 business days], excluding weekends and holidays. Processing time is separate from the carrier’s estimated delivery time.

 

During product releases, holidays, promotional periods, or periods of high order volume, processing may take longer.

 

Preorders and Made-to-Order Products

 

Preorder and made-to-order products have separate estimated shipping dates displayed in their product descriptions. If an order contains both in-stock and preorder items, the complete order may ship together when all items become available unless otherwise stated.

 

Preorder dates are estimates and may change because of production or carrier delays. If a substantial delay occurs, we will contact the customer with available options.

 

Shipping Rates and Delivery

 

Shipping charges and available delivery methods are calculated and displayed at checkout. Estimated delivery times begin after the order has been processed and accepted by the carrier.

 

Standard domestic delivery generally takes [3–7 business days] after shipment, but delivery dates are estimates and are not guaranteed.

 

Tracking

 

When available, tracking information will be emailed to the address entered during checkout. Tracking may take up to 48 hours to update after the label is created.

 

Address Accuracy

 

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters processing.

 

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

 

Lost, Stolen, or Damaged Packages

 

If your tracking shows that a package was delivered but you cannot locate it, check the surrounding area and contact the carrier first. Then contact DIME SZNN at dime10sznn@gmail.com within 2 business days  of the reported delivery date.

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DIME SZNN will reasonably assist with eligible carrier claims. Approval of a replacement or refund depends on the circumstances and outcome of the claim.

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If an item arrives damaged or incorrect, contact us within 3 days of delivery with your order number and clear photographs of the product and packaging.

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Delivery Delays

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DIME SZNN is not responsible for carrier delays caused by weather, service disruptions, holidays, incorrect addresses, or other circumstances outside our reasonable control.

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If we cannot ship your order within the promised timeframe, we will contact you regarding the delay and provide options consistent with applicable law.

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International Shipping

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International shipping is available to selected locations displayed at checkout.]

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International customers are responsible for applicable customs duties, taxes, and import fees unless otherwise stated.